Refund / Cancellation / Product Return Policy

Purchases of product packages and online products/services are final and non-refundable. All associated shipment costs, including duties, customs and/or brokerage fees, are non-refundable and are the responsibility of the customer.

Returns of paper-based materials (i.e. books ) will be accepted within 14 days of the date you receive your order but only if the same are in damaged state. NO returns will be accepted after that period, regardless of when the order was received. All returns are subject to a restocking fee (the restocking fee will be 20% of retail price of the product). The materials must be returned in original, like-new, resalable condition and in the original packaging and/or shrink-wrap in order to be considered for a refund.

Requests for orders to be cancelled after they are processed will result in the refund being less a 20% restocking fee. If the order has been shipped and is in transit with the courier company, the refund amount would be less the shipment costs, in addition to the 20% restocking fee.

You must contact our customer service department via phone, fax or email, to obtain a Return Authorization (RA) number. The box the materials are returned in must be postmarked within 14 days of receipt of the order and you need to write the RA number on the outside of the box. Refunds will be issued to the original payment method within 30-45 business days after the return is received.

Please return the materials if possible in the original packaging, along with a copy of the original invoice/order copy and reason of return to:

Attn: Product Returns
Klipart Kreations P. Ltd.,

Unit No. 15, Sohrab Building, 2^nd Floor,

499/505 Kalbadevi Road, Near Metro Cinema,

Mumbai 400 002, India

You will be notified by e-mail of your refund once we have received and processed the returned item (usually within seven to 14 days of receiving).